Shipping and returns
How long to receive my map print?
Production usually starts within 72 hours from placing the order, but on peak periods production may start in a couple of days from ordering. Shipping time depends on the destination and in almost all cases you will have your custom map within 5 business days.
How long to receive a custom framed print?
Due to our frames being custom made for each order, there is a production lead time of approximately 10 working days for your order to be shipped. This is due to current COVID-19 impacts on supplies and extra sanitation requirements. We do apologize for any inconvenience this may cause. Shipping time depends on the destination, usually within 5 business days.
How much does shipping cost?
Shipping is free!
We ship with our local Australia Post, and you will receive a tracking number to keep an eye on your parcel.
International Shipping is also free however can take 5-10 business days once fulfilled depending on your location.
What are the rules for returns and refunds?
We are more than happy to replace or refund orders that are not per the proof provided or damaged. Please touch base with us and we will get it sorted for you as soon as possible. Unfortunately we are not able to replace because because of a change of mind due to the customized nature of the product, it cannot be resold.